Vehículos Líquidos Financieros SAPI de CV SOFOM ENR, located at Avenida Paseo de la Reforma 381 Piso 5 Col. Cuauhtémoc Distrito Federal 06500, is responsible for collecting personal information, the use given to them and their protection.


Your personal information will be used to provide the services and products you requested, inform you of any change to them and assess the quality of service offered to you. For the purposes mentioned above, we require the following personal data: Name, address, signature, electronic signature, RFC, CURP, place and date of birth, age, nationality, photograph, job position, working address and e-mail account, telephone, business or personal references, property data, credit history, among others.
You have the right to access, rectify and cancel your personal data, object to their treatment or revoke the consent for the purpose that has been given us. This requires that you file your request in our department in charge of personal data with the email, located at Avenida Paseo de la Reforma 381 Piso 5 Col. Cuauhtémoc Distrito Federal 06500, phone 55338916 ext. 116. Your application must include the following information:
Name, email address and contact details, reason for the request. We will have a maximum of 90 days to attend your request and inform you about the procedure of it with the email or mailing address provided.


We also inform you that we do not make transfers of personal data to third parties. Any changes to this privacy notice may be found on the page section privacy notice.

Date of last update [01 / 02/ 2012]


“Customer Service Special Unit

Vehículos Líquidos Financieros, S.A.P.I. de C.V. SOFOM ENR, has a Special Unit which aims to attend inquiries and complaints from our users and customers.
In order to submit any kind of inquiry or complaint, please contact the head of the Unit, José Luis Canales Barrenechea, whose address is located at Avenida Paseo de la Reforma 381 Piso 5, Col. Cuauhtémoc, Distrito Federal, 06500, México, email address, phone number +52 55 5533 8916 ext. 102 and fax number +52 55 5533 8916 ext. 114, Mondays to Fridays from 10:00 am and 2:00 pm.

Furthermore, we facilitate the contact details from the National Commission for the Protection and Defense of Financial Services’ Users (CONDUSEF):
Phone: +52 55 5340 0999